Filters & Pre-Filters
Every machine owner has an ID#. In order to purchase a filter, you
must insert your User or Distributor ID Number.
It is VERY IMPORTANT to choose the right filter! Open the filter
door to verify whether you have the Original Model Filter, or the
NEW HG-N Filter.
Original Model (HG)
New Model (HG-N)
NOTE: Make sure to press the reset switch to activate the
microcomputer when you put in a new filter.
Internal Filter Replacement
Your enclosed internal filter in the machine usually needs to be
replaced every 12 months or after production of 3,000 gallons (or
every 6-months if you have a poor tap water quality.)
Be sure when you are replacing the filter that there is only one set
of small black rings being used. If you double up by mistake, it will
leak. After each filter change press the reset button inside the filter
This internal filter is $120.00 to replace, Click to Order Filter.
All filters and replacement cartridges can all be ordered from
Enagic directly Click Supplies.
Add pre-filtration, if you have hard water or water with excess
Click for Hard Water Info
Pre-Filters from Enagic
Click for Enagic Pre-Filtration Systems
Hard Water Recommend Filters (PURPLE) & (BLUE)
Another Source for Pre-Filters:
Lloyd Sosa 210-378-7700
BOERNE, TX 78006
Do you have Reverse Osmosis filtration or Well water?
All ionizers are incompatible with Reverse Osmosis Water and may
be incompatible with well water.
Reverse Osmosis is a process that removes everything from water
including healthy minerals, leaving you with dead water. Therefore
there are none of the minerals that are needed to ionize water. You
will have to use your calcium cartridge. If you have well water, the
Enagic machine may require additional filtration either becaue the
water is very acidic, contains carbon acidic gas, or both.
DO NOT use Reverse Osmosis water with any Enagic product,
because ionization relies on mineral content in the water,
and Reverse Osmosis removes all minerals from source
Click Here for Well Water Info.
Call Enagic for more information regarding Reverse Osmosis
or Well Water. 1-866-261-9500..
Tips To Remember For Operating Your Machine:
1) Each time you use the machine for the first time that day, run
6.0 Beauty Water for two minutes, then switch back to your
drinking water setting and run it for an additional minute. That just
cleans a bit and keeps the water as pure as possible after sitting
2) The machine has its own Self-Cleaning cycle. This cycle occur
after every 15 gallons of water use; it will occur after 15 minutes of
continuous water production; it will also occur after every 2.5
Sanitary Water production. It will say "Notice of Cleaning" and all
you have to do is turn the water on and let it run through at your
regular drinking water setting, and then it will notify you when it
finishes the 30 second cleaning cycle. This self-cleaning cycle is
different than the intensive cleaning that you do with the enclosed
cleaning cartridge, which needs to be done every few months.
3) Anytime the machine produces a beeping noise while the water
is being produced, it means that the setting you are on is not
generally for drinking. It will do this for 6.0 Beauty Water, 2.5
Sanitary Water and during its Self-Cleaning Cycle.
4) Your machine has a digital display and a voice prompt. You can
adjust the volume of the voice prompt by simply holding the Kangen
button when the machine is off until the display window gives you
the options for volume.
Keeping Your Machine in Tip Top Shape!
Deep cleaning your machine is important to the life of the machine.
Your machine comes with a E-Cleaner cleaning cartridge that is
about 1/4 the size and fits into the same place as the internal filter.
Once every 1-2 weeks, you should use the cleaning cartridge,
following the directions that are included inside the cartridge box.
The more water you produce, the more often and sooner you may
need to clean your machine.
If you notice the flow from your flexible hose becoming restricted,
then it's time to use the E-Cleaner. We also recommend leaving the
cleaning cartridge in the machine overnight for optimal results.
Enagic also provides a thorough internal cleaning of the plates
where the machine is taken apart by hand and inspected, cleaned
and reassembled for only $35.00. This can help to remove
excessive calcium buildup that occurs on the plates and is
necessary should you experience a significant reduction in the
water flow from the flexible hose.
Enagic has amazing service and an ironclad warranty. If you have
ANY problems with the machine during its 5 year warranty, you
simply call the company and let them know. Many times they will
be able to talk you through a solution over the phone. Perhaps you
may need a new part which they can send out to you for a quick
and simple fix.
Enagic Machine Repair
If all else fails, you will have to send them the machine for repair.
Occasionally they can provide you with a loaner unit to use while
yours is being repaired. Once your unit is fixed, they will send it
back to you with a report of the repairs done (at no cost), and then
you use an enclosed prepaid label to send the loaner unit back.
They give you ten days to ship back the loaner unit or they will
charge your credit card $3.00 per day rental fee.
I just changed the filter and now the machine is leaking?
This is usually caused by having failed to include an O ring on the
filter cartridge before installing. Turn the nozzle to the remove
position, and pull the filter out. Check that there is only one O-ring
in each hole. If there are more than two rings on a hole, it will leak.
I'm confused about changing the filter?
Normally the machine will notify you when it is time to change the
filter, generally after 3,000 gallons of water has been produced.
However, if you have reached a year and you have not received a
signal to replace your filter we recommend you change the filter at
that time. You can always use chlorine testing drops and Clean
Water to see if chlorine is still effectively being removed from the
source water. Remember to hit the reset button after changing the
filter so that the machine recognizes a new filter has been put in
and starts the count over. Sometimes the machine may alert you to
change the filter, but you may not have had the filter that long. Use
the chlorine testing drops with Clean Water to see if the filter is still
filtering out chlorine. If it is, simply hit the filter reset button to stop
the alert and remember to check for chlorine periodically.
My machine is stuck on the cleaning cycle?
Whenever your machine gets stuck on a cleaning cycle, it is very
possible you may have calcium build up inside. When this
happens, the first step will be to turn the water on and see if it
eventually goes away. If the signal does not go away, and if you
have done your cleanings with E-Cleaner regularly, we recommend
that you send it in to the Service Department to have it examined.
Other Water and Machine Q&A's:
Click for POWERline Water Related Questions
Enagic Corporate Questions
Requires Your ID# and Password: Enagic2010
Click for CORPORATE Water Related Questions
Filter System: Single, high grade, granulated antibacterial activated
charcoal, calcium sulfite, mechanical filter, takes out things like chloroform,
fluoride, nitrate, barium and chlorine
• Residual chlorine removal: Total water flow: 1,500 gallons
• Initial chlorine removal: 95% or greater
•Filter Change Message: LCD screen
•Filter Life: 1,500 - 3,000 Gallons, 6-12 months
Automatic cleaning - after you use strong acid or alkaline, run the water
and it cleans and flushes out the plates. It takes only seconds. Has a
cleaning cartridge that should be used every 1-2 weeks.
* Produces approx. 1.0-1.3 gallons of Strong Acidic water.
Electrolysis Capability (Approx. 30 minutes of continuous use)
Water Filtering Specifications
Ordering Enhancer and E-Cleaner
Order Electrolysis Enhancer
Order E-Cleaner Refill Powder
Lloyd Sosa 210-378-7700
BOERNE, TX 78006